1. General

• Best Brain Health is owned and operated by Ginkgo Distribution Services Limited.
• All listed prices are in British Pounds (GBP).
• All product photos on the website are for reference only. Actual products and packaging may slightly vary.
• A full refund or a replacement product is provided when an order is not received.
• Orders may be refunded within 14 days of purchase upon return of the product fully packaged, undamaged, and unused.
• Customers must consult their doctor before using any medications to ensure its safety.
• Best Brain Health and its employees bear no liability in connected with any goods purchased from this website.
• Your order will appear on your credit card statement as AW*bestbrainh442032896358 .

2. Shipping
For your security and convenience all orders are shipped via Royal Mail Services (7-14 business days) for a fee of £5.00 using registered airmail allowing any package to be tracked. We also offer an express delivery service (3-7 business days) for more urgent purchases using EMS courier services which is £20.00.

If you do not receive your order within 14 business days of its ship date please contact us through e-mail, our Contact Us page, or our toll-free customer service line during local business hours at +44 29 2255 0246.

Any applicable duties, taxes, or brokerage fees C.O.D. will be charged by Royal Mail or the United States Postal Service in your local currency at the time of delivery and are the responsibility of the customer. Your country’s customs authority can provide you with any information you require regarding the fees you may be liable for. You may ask your local post office about the methods of payment available to you.

3. Return
Best Brain Health will do everything we can to make sure your order arrives in good condition, but this may not always be the case, unfortunately. If you are dissatisfied with your order or if we have made an error, we will refund the full amount of your purchase as well as shipping charges within fourteen days. These errors include orders containing incorrect items, defective medication, or damaged products. If you are unhappy with your order do not hesitate to contact us by e-mail, through our Contact Us page, or by telephone toll-free +44 29 2255 0246 during regular office hours. If we are unable to answer your call please leave a voicemail and we will contact you as soon as possible.

To ensure the fastest refund please make sure the medication is in its original unopened and unused packaging. As soon as the returned items are received by our office we will provide your refund after inspecting the package to make sure the medication is unused or has not been tampered with.

If you are considering a charge-back against your credit card for any reason please contact us first so that we may resolve any issues you have with your order.

4. Exchange
We are currently unable to process any exchanges. We apologize for any inconvenience.

5. Refund
In compliance with EU law, all customers who have placed orders may return them within 14 days of receiving them for a full refund. Please ensure that the products are returned unopened and unaltered in their original packaging.

6. Cancellation
If you wish to cancel an order you have placed, please contact us as soon as possible by e-mail, through our Contact Us page, or by telephone toll-free +44 29 2255 0246 during our local office hours.

While we cannot promise that your order can be cancelled, we will do our best to fulfill your request. Unfortunately, once an order has shipped we cannot edit, modify, or make any other changes.

7. Backorder
If you order any item that is currently out of stock you will receive an e-mail from our customer service team within 48 hours to confirm if you would like us to hold the order until we receive more of the item or if it should be cancelled. In the meantime, the order will be kept on hold.