Shipping Policy
All orders from Best Brain Health are distributed using registered mail with a typical shipping period of 10 to 14 business days. We also offer an express delivery option for urgent orders for a fee of £20.00.

Contact our customer service department if you do not receive your order within 14 days so that our team can help you find the problem.

If you have ordered by credit card and are considering a charge-back for your order, please contact us first so that we may do our best to resolve any issues you are experiencing.

It should be noted that the customer is responsible for paying any VAT, duties, fees or charges that are incurred as a result of any importation of the products. Contact your local post office if you have any questions to receive detailed information.

Return Policy
If your order arrives damaged and we are at fault, please return the product and we will provide a full refund for its cost and any shipping charges upon arrival.

When returning the order, make sure that the products are in their original packaging and have not been opened or used.

Please be aware that we will only provide refunds for any problem for with we are at fault and will not provide refunds for other reasons.

Exchange Policy
We are not able to entertain any exchange of products and currently have no plans to institute an exchange policy in the future.

Cancellation Policy
If you want to cancel your order we will do our best to assist you. To ensure the highest chances of cancellation, please contact us as soon as possible with your confirmation number so that we may stop it from being processed.

Please note that once your order has shipped we will not be able to cancel it or make any modifications.