Q. How will the order appear on my bank statement?
A. All orders made using a credit card will appear as “AW*bestbrainh442032896358” on your statement.

Q. Do any of the medications you sell require a prescription?
A. No, all of our products contain natural ingredients to provide you with a safe alternative to prescription medications for common health problems. We still recommend you consult your doctor before beginning the use of any new supplement or medication to prevent unexpected health problems that may occur.

Q. Do you sell all supplements within their expiration dates?
A. As it is illegal to sell any supplements after it has expired, we guarantee that all products are within their expiration dates.

Q. Are the supplements you sell of the same quality as those available at my local pharmacy?
A. Best Brain Health sources our supplements from manufacturers located around the world to provide you with high quality supplements of the same grade you would find at your local vitamin store or pharmacy.

Q. What are the shipping charges for your products?
A. Standard shipping via airmail (7-14 days) is 5.00 GBP / 8.50 USD for each order. If you require faster shipping, we also offer an express shipping option (3-7 business days) using EMS courier service for 20.00 GBP / 32.00 USD.

Q. Will I be charged any fees upon delivery?
A. Although not usual, you may be responsible for the payment of taxes, VAT, or other fees upon delivery. Contact your local post office if you have any questions to get more detailed information.

Q. Do you ship to other countries?
A. We are currently only able to provide service to customers located in the United Kingdom.

Q. What is your refund policy?
A. We offer a 14 day refund policy during which you may request a full refund. Simply return the products packed in their original packaging and we will provide a full refund including the cost of delivery.

Q. How can I contact you if I have any other questions?
A. Please visit our contact page to find more information about how to contact us. You may contact us via e-mail, telephone, or mailing address.

Q. Can you tell me your company's telephone number?
A. We have a toll free number which customers can use to contact us: +44 29 2255 0246

     - Our team will be more than happy to assist you with anything you need.
     - Our office hours are from 09:00 to 17:00, Monday to Friday. The time zone in which we are
       located is GMT.
     - During the summer, we observe daylight savings and operate at GMT + 1 (British summer time
       or BST).